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We have migrated to a new support system that provides customers an improved experience when searching for help and requesting technical support.

 

Open incident migration

Your open ENGL support incidents will have been migrated to our new support system. As part of the migration you may have received multiple email notifications as the tickets were migrated. 

 

Access to legacy incidents

Your closed and migrated incidents are still accessible but read-only. All new tickets will be created in the new support system.

 

Support forums

We have created new support forums for products and announcements. The forums can be used for technical support including during the trial/evaluation of our products. ENGL technical specialists will be able to convert a forum posting to a support ticket when required.

 

Knowledgebase

Existing TIDs are currently being reviewed before being migrated to the new system. This may take several weeks to complete.

 

Thank you for your patience and I hope you enjoy using the new support system.