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Support statement

Check out Imaging Toolkit compatibility page for an overview of what we do and do not currently support with ZENworks 11.3.x

ZCM 11.3.0 with Imaging Toolkit 8.0.2:

ENGL Imaging Toolkit 8.0.2 supports ZCM 11.3.0 with Novell FTF Patch 866736 ( https://www.novell.com/support/kb/doc.php?id=7014857 )

To configure a project to use ZENworks 11.3.0 you will need to do the following.

Update agent package

To get an updated agent you will need to apply the FTF file to your 11.3.0 server then recreate the custom agent packages (assuming you have upgraded to 11.3.0 already). Once you have updated agent packages these can be imported into the file library.

To get the 11.3.0 ZENworks version listed in Build Console you will need to open Build Console then select help - check for updates.
Once the check for updates has completed successfully Build Console will support ZCM11.3.0.

Update existing project

If you have an existing project you want to use with ZCM 11.3.0 you will need to open the project in Build Console then select the "Expert View".

  • Select Desktop Management Solution - Version
    • Select ZENworks 11 Configuration Management SP3 (11.3.0) from the Version drop down list
  • Select ZENworks - Configuration
    • Select the appropriate "ZENworks 11 Adaptive agent (11.3.0)" from the ZENworks Agent Version drop down list

Known issues with Imaging toolkit 8.0.2 and ZCM 11.3.0

The ZCM 11.3.0 agent requires .Net 4.0 in order to install successfully. If you have not built .Net 4.0 into your base image then you will need to add it in during phase1 of the deployment process.
Additionally, one of the Imaging Toolkit DLLs is not removed post build.

This TID https://www.engl.co.uk/kb/tid-2014002.htm details the workarounds for these issues.
Once the project has been updated successfully you can then save the project.

Recreate image files

Once the project has been updated you need to run Deployment Wizard to recreate your novcomp and ztoolkit images. The updated image files should then be copied to the appropriate project folder on your ZENworks imaging server.

Troubleshooting Build issues.

If you see issues when deploying the 11.3.0 agent in a build please review the c:\ztoolkit\ztoolkit.log file.
We expect the agent versions listed in phase1 (post agent install) to look like:


[04-Apr-14 15:17:55] [Zmainrun-Phase1] Installing ZENworks Agent... 
[04-Apr-14 15:17:55] [Zmainrun-Phase1] CmdLine [C:\Ztoolkit\Agent\PreAgentPkg_AgentComplete.exe -x -q] 
[04-Apr-14 15:17:55] [Zmainrun-Phase1] [Debug] Running [C:\Ztoolkit\Agent\PreAgentPkg_AgentComplete.exe -x -q]
[04-Apr-14 15:18:28] [Zmainrun-Phase1] [Debug] returned 0
[04-Apr-14 15:18:28] [Zmainrun-Phase1] [Debug] Waiting for ZENworks Agent install to complete... 
[04-Apr-14 15:22:09] [Zmainrun-Phase1] [Debug] ZENworks Agent installation completed
[04-Apr-14 15:22:09] [Zmainrun-Phase1] [Debug] Getting ZENworks Agent version... 
[04-Apr-14 15:22:09] [Zmainrun-Phase1] [Debug] C:\Program Files (x86)\Novell\ZENworks\version.txt 
[04-Apr-14 15:22:09] [Zmainrun-Phase1] [Debug] Version.txt: 11.3.0.35304
[04-Apr-14 15:22:09] [Zmainrun-Phase1] [Debug] C:\Program Files (x86)\Novell\ZENworks\bin\zmd.dll
[04-Apr-14 15:22:09] [Zmainrun-Phase1] [Debug] File version: 11.3.0.36021 
[04-Apr-14 15:22:09] [Zmainrun-Phase1] [Debug] Product version: 11.3.0.36021 
[04-Apr-14 15:22:09] [Zmainrun-Phase1] [Debug] Agent Version: 11.3.x

The file and product version needs to show 11.3.0.36021 (or newer) for the updated FTF file to have been applied.
If this version is set to 11.3.0.35302 then this is the release version of the 11.3.0 agent and we expect to see issues with the deployment process.
If this is the case you need to apply Novell FTF Patch 866736 ( https://www.novell.com/support/kb/doc.php?id=7014857 )

If you have any problems upgrading your project to ZCM 11.3.0 please contact the ENGL support team.